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Refund Policy
HousePlanAI sells one thing: a one-time purchase of the full version. This page says exactly when and how you get that money back.
The short version: if the plans don't work for your plot, tell us what didn't work within 7 days of paying and we refund the whole amount. Once per customer.
What you can get refunded
The full amount you paid for the one-time purchase, with no deduction. We ask one question — what didn't work? — and your answer is all we need.
The request has to reach us within 7 days of the purchase — the day Dodo Payments charged your card. After 7 days the purchase is final.
Each customer can be refunded once. If you buy again after a refund, that second purchase is not refundable.
How to ask
Email support@mercai.in from the email address on your HousePlanAI account, with the subject line "Refund". That is the only way to request one: there is no button in the product, and a chargeback raised with your bank without emailing us first will be treated as a dispute rather than a refund request.
Tell us what didn't work with the plan — a sentence is enough. That one answer is the whole process, and it is the best product feedback we get.
We aim to answer within a few working days. The refund is issued through Dodo Payments to the card or payment method you paid with; how long it takes to show on your statement depends on your bank, typically five to ten working days.
What happens to your account
As soon as the refund is issued, your account returns to the free version automatically: the measurements, editing, downloads and share links lock again, and the free plan allowance applies. Nothing you made is deleted — every plan you saved stays in your account and can still be opened and looked around.
Questions
Anything about a refund: support@mercai.in. Anything about your data: privacy@mercai.in. The Terms of Service describe the purchase itself, and Terra AGI Pvt Ltd operates the service.