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Refund Policy
HousePlanAI sells credits, in prepaid packs, and credits pay for copilot work: edits and redraws. AI plans are free. A plan's dimensioned plan sheet is a one-time purchase for that plan; it is delivered the moment it is paid for, so it is final and not refundable. Everything else in the product is free.
The short version: if you bought a pack and have not used its credits, email support@mercai.in within 7 days of paying and we will refund them. Credits spent on AI work are not refundable — but work that fails on our side never costs you credits in the first place.
Failed AI work: refunded automatically
If a copilot edit or redraw fails or times out on our side, the credits it took go straight back to your balance, usually within seconds. You do not need to ask.
Undoing an edit is not a failure: the work was done, so undo does not return credits. The same goes for deleting a plan or generating again with the same brief.
Refunding a pack
You can ask for a refund of the unused credits from a pack within 7 days of buying it — the day Razorpay took the payment. We refund the part of the pack you have not spent; credits already spent on AI work are not refunded. After 7 days the purchase is final.
Refunds are handled by a person, not automatically, so please allow a few working days for an answer.
How to ask
Email support@mercai.in with the subject line "Refund", from the email address you paid with or the one on your HousePlanAI account, and tell us the date of the purchase. That is the only way to request one: there is no button in the product, and a chargeback raised with your bank without emailing us first will be treated as a dispute rather than a refund request.
The refund is issued through Razorpay, back to the card or payment method you paid with; how long it takes to show on your statement depends on your bank, typically five to ten working days.
What happens to your balance
When a pack is refunded — or a payment is reversed by your bank — the credits that pack added are withdrawn from your balance. If some of them were already spent, your balance can go below zero, and a balance below zero cannot be spent until it is topped up.
Nothing you made is deleted. Every plan stays yours to open, look around, edit by hand and share, all of which are free.
Plans finished by our designers
If you paid the advance for a plan to be finished by our designers, it is refunded in full if we have not started drafting.
Once we have sent you the review copy of the plan, the advance is no longer refundable. Paid add-ons — extra revision rounds, or a redraw for a different plot — are not refundable once they have been delivered.
To ask, email support@mercai.in with the subject line "Refund" and the reference code from your WhatsApp conversation, or ask in that conversation. The refund goes back to the payment method you used.
Questions
Anything about a refund: support@mercai.in. Anything about your data: privacy@mercai.in. The Terms of Use describe credits and packs in full, and Terra AGI Pvt Ltd operates the service.